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A dedicated engineer will be assigned immediately to resolve your issue.

Don't Panic. Your Prime X Dedicated Team is Standing By.

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1.888.396.6872

Prime X team

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Submissions via this form enter our Priority Queue immediately, bypassing standard wait times.

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While you wait, please check the following:

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  • Keep your phone nearby: Our engineer will call the number you provided
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  • Do not restart: Unless instructed, please do not restart the X-ray machine to preserve error logs.