1. IntroductionThis privacy policy explains how ‘Personally Identifiable Information’ (PII) is collected and used on the Vatech Prime X website (vatechprimex.com). Vatech Prime X is a premium service division of Vatech America, dedicated to providing VIP support and benefits. We are committed to protecting any information you’ve entered while using this website. Please read our privacy policy carefully to understand how we collect, use, and protect your PII in accordance with our website.

We may update this policy periodically. Please check this policy page regularly for any changes.

2. Information We Collect
We collect information to provide our membership services effectively. This includes:

• Personal & Clinic Information: Name, email address, mailing/shipping address, phone number, clinic name, and doctor’s license information when you register or sign up for a membership.

• Payment Information: Credit card information or billing details when you purchase a subscription. (Note: Payment data is processed via secure gateways and is not stored directly on our servers).

• Technical Information: Device serial numbers, equipment models, and error logs provided when you submit a support ticket or request remote assistance.

• Usage Data: Information collected when you respond to a survey, surf the website, or use certain site features.

3. Use of Your Information
We may use the information we collect in the following ways:

• Service Fulfillment: To process your subscription, verify membership status, and fulfill free shipping orders.

• Technical Support: To diagnose equipment issues, provide remote support, and maintain service records for your devices.

• Internal Record Keeping: To manage your account and purchase history.

• Improvement: To improve our products, website experience, and customer service.

• Communication: To send periodic emails regarding your subscription status, support ticket updates, or promotional offers regarding additional products and services.

4. Protecting Visitor Information
Our website is regularly scanned and tested to ensure your visit to our site is as safe as possible. Your personal information is stored in secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We have implemented strict procedures to safeguard and secure the information we collect online. All financial transactions are processed through a gateway provider and are not stored or processed on our servers.

5. Cookies
Yes, we use cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive (if you allow) to recognize your browser and capture and remember certain information.

• Functionality: Cookies help us remember your login status and process items in your shopping cart.

• Analytics: Cookies help us compile aggregate data about site traffic and site interaction to provide improved services in the future.

• Control: You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features (like logging in to the member portal) may not function properly.

6. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes. However, we may share necessary data with trusted partners to provide our services:

• Logistics Partners: To fulfill your free shipping benefits (e.g., FedEx, UPS).

• Payment Processors: To process your monthly or annual subscription fees securely.

• Legal Compliance: We may release information when it’s appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

7. Third-Party Links
We may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

8. Google Analytics
We use Google Analytics for anonymous reporting of site usage to understand visitor trends. We have not enabled Google AdSense on our site.

9. California Online Privacy Protection Act (CalOPPA)
In compliance with CalOPPA, we agree to the following:

• Users can visit our site anonymously.

• A link to this Privacy Policy is easily accessible on our home page and includes the word ‘Privacy’.

• Users will be notified of any privacy policy changes on our Privacy Policy Page.

• Users are able to change their personal information by logging in to their account settings.

10. Do Not Track Signals
We honor Do Not Track (DNT) signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place.

11. COPPA (Children Online Privacy Protection Act)
Vatech Prime X is a business-to-business (B2B) service for dental professionals. We do not specifically market to children under 13 years of age.

12. Fair Information Practices
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via email within 7 business days.

13. CAN-SPAM Act
We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.

• Process orders and send information and updates pertaining to orders.

• Send you additional information related to your product and/or service.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email or contact us, and we will promptly remove you from all marketing correspondence.

14. Your Consent
By using our site, you consent to our website privacy policy.

15. Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

Vatech America Inc. 500 Frank W Burr Blvd Suite 710 Teaneck, NJ 07666

• Phone: 1.888.396.6872

• Email: sales@vatechamerica.com

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