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Priority Technical Support, Instant Peace of Mind

Unlock the Power of Prime X. Experience the ultimate technical support for your practice.

HomeJoin Prime X
Premium Technical Support, Exceptional Value

Join Prime X

Affordable yet Exceptional Premium Technical Support

Prime X – Premium Support (Monthly)

Prime X Monthly

$ 99

/ per month
  • Priority VIP Hotline Technical Support
  • Complimentary Access to Vatech-Hosted Events
  • Free Shipping On All Online Parts Store Orders
Get Prime X

Cancel anytime

Prime X – Premium Support (Annual)

Prime X Annual

$ 999

/ per year
  • Priority VIP Hotline Technical Support
  • Complimentary Access to Vatech-Hosted Events
  • Free Shipping On All Online Parts Store Orders
Get Prime X

Cancel anytime

BEST VALUE
Your Practice, Uninterrupted. Vatech Prime X

Frequently asked questions

Have questions before joining?
Browse our FAQs below.

Contact Technical Support
  • The main difference is priority access. Prime X users bypass the general support queue and receive faster access to Vatech technical support specialists through a VIP hotline, reducing wait times during peak hours and ensuring quicker issue resolution.
  • After activation, a free shipping code is sent to your registered email. You can apply this code at checkout on the Vatech online store to receive free standard shipping on all orders.
  •  
  • While warranties typically cover parts and standard service, Prime X provides priority access to technical support and shipping savings on consumables. This helps minimize downtime and reduce operational costs beyond standard warranty coverage.
  • Monthly plan can be canceled at any time without penalty, and future billing will stop. Annual plans are offered at a discounted rate; if canceled early, refunds for the remaining period may be limited in accordance with the cancellation policy.
  • Prime X is valid for a single clinic location. If you operate multiple locations, a separate Prime X plan is required for each site to ensure proper technical support.
  • You can view and download all monthly and annual payment history and invoices under My Account > Orders after logging in. These records are available for your accounting and record-keeping needs.