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Priority Technical Support, Instant Peace of Mind

Unlock the Power of Prime X. Experience the ultimate technical support for your practice.

HomeRemote Assistance
Your practice is our priority

Experience Premium Care

Our certified technician will assist you promptly.

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Remote Assistance Instructions

After speaking with our support team, please follow the steps below:

[ ⬇ Download Remote Tool ]

1) Download the TeamViewer Quick Support client.
2) Run the application.
3) Provide the ID and password to our certified technician.
4) Keep your computer powered on during the session.
5) Do not restart the X-ray device unless instructed.

Your Practice, Uninterrupted. Vatech Prime X

Frequently asked questions

Have questions before joining?

  • The main difference is priority access. Prime X users bypass the general support queue and receive faster access to Vatech technical support specialists through a VIP hotline, reducing wait times during peak hours and ensuring quicker issue resolution.
  • After activation, a free shipping code is sent to your registered email. You can apply this code at checkout on the Vatech online store to receive free standard shipping on all orders.
  • While warranties typically cover parts and standard service, Prime X provides priority access to technical support and shipping savings on consumables. This helps minimize downtime and reduce operational costs beyond standard warranty coverage.
  • Monthly plan can be canceled at any time without penalty, and future billing will stop. Annual plans are offered at a discounted rate; if canceled early, refunds for the remaining period may be limited in accordance with the cancellation policy.
  • Prime X is valid for a single clinic location. If you operate multiple locations, a separate Prime X plan is required for each site to ensure proper technical support.
  • You can view and download all monthly and annual payment history and invoices under My Account > Orders after logging in. These records are available for your accounting and record-keeping needs.